Safety information
Your safety is our top priority. This page explains what we do behind the scenes, and what you can do to stay safe.
Verified properties
Every listing is reviewed by our team before it goes live and re-verified after guest reports.
Secure account
Passwords are hashed, OAuth is supported and no payment card details are stored on our platform.
Transparent reviews
Only guests who completed a stay can leave reviews. We do not edit or remove verified reviews.
24/7 incident response
Report an urgent issue and our safety team responds within an hour, day or night.
Tips for a safe stay
- Always communicate and pay through BookmyHotel.
- Never share your booking OTP with anyone.
- Check property photos, address and reviews before arrival.
- Report suspicious listings — we investigate every report.
- Carry a government-issued photo ID for check-in.
- Save the property's phone number in your device.
Urgent safety issue?
Reach our incident team any time.